Supporting LGBTQ+ Clients in Online Therapy: Best Practices

LGBTQ+ individuals often face unique mental health challenges shaped by systemic discrimination, identity invalidation, and social rejection. While therapy can be a powerful place to process these experiences, not all therapeutic spaces are safe or affirming. For LGBTQ+ clients, finding a trauma therapist who is not only inclusive but also competent in their specific needs is essential. Fortunately, online therapy has created greater access to affirming care, especially when delivered by intersectional and culturally aware providers such as BIPOC therapists.

Mental Health Disparities in the LGBTQ+ Community
Research consistently shows higher rates of anxiety, depression, PTSD, and suicidality among LGBTQ+ populations. These aren’t inherent to identity — they’re often the result of rejection, marginalization, and trauma. Many LGBTQ+ people experience microaggressions and misunderstanding even in healthcare and mental health settings, making trust and therapeutic safety more difficult to establish.

How Online Therapy Increases Access
Online therapy gives LGBTQ+ clients the ability to choose therapists who truly align with their values — even if they’re located in another city or state (depending on licensure). This is especially important for people in rural or conservative areas, where local providers may not be LGBTQ+ affirming.

It also offers the comfort of engaging in sessions from one’s own space — a powerful advantage when processing vulnerable topics like identity, family rejection, or dysphoria. Clients who may be navigating gender transition, relationship exploration, or cultural tension can benefit from virtual therapy that feels safe and confidential.

Best Practices for LGBTQ+ Affirming Therapy

  • Use inclusive language and pronouns consistently and without hesitation.

  • Normalize the impact of societal trauma, not pathologize LGBTQ+ identity.

  • Integrate trauma-informed care, especially around experiences of coming out, bullying, medical trauma, or religious trauma.

  • Understand intersectionality — including how race, gender identity, sexual orientation, and class all interact with mental health.

Why Representation and Cultural Competence Matter
Many LGBTQ+ individuals feel more at ease with a therapist who understands intersectionality firsthand. A BIPOC therapist who is also LGBTQ+ or trained in LGBTQ+ issues can provide a level of nuance and safety that goes beyond textbook knowledge. This is particularly important for queer and trans people of color, who face compounded layers of identity-based trauma.

The Role of EMDR in LGBTQ+ Trauma Recovery
EMDR is a powerful modality for LGBTQ+ clients who are carrying unresolved trauma. Whether from childhood bullying, medical mistreatment, or internalized shame, EMDR helps reprocess painful memories in a way that doesn't require re-telling every detail — a relief for many clients. EMDR can also support identity integration, helping clients feel safer and more empowered in their own skin.

Conclusion
Supporting LGBTQ+ clients goes beyond simply being “open-minded” — it requires active, affirming, and informed care. Through online therapy, more clients can access therapists who see and celebrate them. Whether you’re exploring identity, healing trauma, or navigating intersectional challenges, working with a competent trauma therapist — especially a BIPOC therapist trained in LGBTQ+ care and EMDR — can offer the compassionate support you deserve.

If you're ready to embark on a journey of healing and personal transformation, I encourage you to reach out. I am passionate about trauma-informed care in all spaces as well as creating safety so you can process your experiences at your own pace. Please contact me to schedule a consultation and learn more about how online trauma therapy can help you achieve your goals.

I am dedicated to helping you create a life filled with greater joy, fulfillment, and resilience. Let's work together to start your healing journey.

Mary Eldridge (she,ella) LCSW,LISW,LICSW

Mary Eldridge is a BIPOC trauma therapist with over 10 years of experience in the field of interpersonal violence. Mary is passionate about disrupting the dynamics of oppression and supporting victims and survivors in their journey to healing. Mary serves the states of IA, WA, and WI, with a special focus on cities like Cedar Rapids, Spokane Valley, and Madison. Reach out for support!

https://www.pathwaytohealingcs.org
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Culturally Sensitive Therapy: Understanding and Respecting Diverse Backgrounds

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